30-Day Money-Back Guarantee
We stand behind the quality of our OTOKEY tables. If you're not completely satisfied, return it within 30 days for a full refund.
Try your OTOKEY table risk-free for 30 days.
How It Works
Contact us within 30 days of delivery
Email: service@ineanplay.com
WhatsApp: +86 17378390199
Return the table in original condition
All parts and accessories must be included. Original packaging preferred but not required.
Get your refund within 7-10 business days
Full table price refunded to your original payment method once we receive the return.
Return Conditions
- ✓ Table must be unused or gently used
- ✓ No damage beyond normal inspection
- ✓ All original parts and accessories included
- ✗ Return shipping costs are the buyer's responsibility
What's Refunded
- ✓ Full table price ($695 or $710)
- ✗ Original shipping costs are not refunded
- ✗ Return shipping costs are not refunded
Important Notes
The 30-day period starts from the delivery date, not the order date.
You are responsible for arranging and paying for return shipping. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items.
Once we receive and inspect the returned table, we'll process your refund within 7-10 business days. The refund will be issued to your original payment method.
Questions?
If you're considering a return or have questions about our return policy, please contact our support team first. We're here to help resolve any issues!
- Email: service@ineanplay.com
- WhatsApp: +86 17378390199
- Hours: Monday-Saturday, 9:00 AM - 6:00 PM (GMT+8)
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