INEAN Customer Support Center

Welcome to the official INEAN support page. We are committed to providing world-class customer service for your automatic OKEY table. Whether you need an assembly guide, daily maintenance tips, replacement parts, or technical troubleshooting, our expert engineering team is here to ensure your gaming nights remain silent, seamless, and perfectly shuffled.

Official User Manual

Download the comprehensive setup and operation guide for your INEAN OTOKEY. This manual includes step-by-step assembly instructions, cleaning routines, and basic troubleshooting.

DOWNLOAD PDF (2.4MB)
WARRANTY POLICY

1-Year Comprehensive Coverage

Every INEAN OTOKEY table comes with an industry-leading 1-year manufacturer warranty. This covers all non-human mechanical damage, including the shuffling motor, motherboard, and tile elevator mechanisms. We ensure your investment is protected for long-term enjoyment.

Follow us for maintenance tips on:
Instagram TikTok Facebook
REMOTE GUIDANCE

Expert Technical Support

Never feel stuck. We provide one-on-one remote video guidance to assist with table assembly, felt cleaning, and resolving any rare tile-jamming issues. Our direct factory technicians are at your service.

Email: ineanplay@gmail.com

WhatsApp: +86 17378390199

* Please include a short video of your issue for faster diagnosis.

Frequently Asked Support Questions

What should I do if my automatic OKEY table has a technical issue? +
Please contact our customer service team immediately via WhatsApp (+86 17378390199) or Email (ineanplay@gmail.com). To speed up the process, provide your order number and a short video showing the specific issue. Our factory engineers will provide professional diagnostic support and step-by-step video guidance within 24 hours.
Exactly what is covered under the 1-year manufacturer warranty? +
The 1-year warranty covers all core internal components against manufacturing defects. This includes the central shuffling motor, the electronic control board, sensors, and the tile elevating system. Please note that the warranty does not cover cosmetic wear and tear, damage caused by liquid spills, physical drops, or unauthorized disassembly of the table.
Can I purchase replacement parts or accessories after the warranty expires? +
Absolutely. Because INEAN owns its manufacturing facilities in Hangzhou and Chongqing, we maintain a complete inventory of all replacement parts. Even after your warranty period ends, you can purchase original OTOKEY components, extra tiles, or premium racks directly from us at factory-direct pricing.
How do I clean and maintain my OTOKEY table to ensure longevity? +
Regular maintenance ensures a silent and smooth shuffling experience. We recommend wiping the OKEY tiles with a dry or slightly damp cloth periodically to remove hand oils and dust. Use a soft brush or a low-power vacuum to gently clean the tabletop felt. Never use harsh chemical cleaners or spray liquids directly into the central shuffling opening.
Is the table assembly difficult when it arrives? +
Not at all. Your INEAN OTOKEY table arrives mostly pre-assembled to ensure safe shipping. You will only need to attach the table legs and plug in the power cord. The process typically takes two people less than 15 minutes. Detailed visual instructions are included in the downloadable User Manual above.